FREQUENTLY ASKED QUESTIONS

How do I make payment? 

Payments are processed automatically through the NKC Business Council Auction App at conclusion of auction.

 

When do I pick up the purchased items?

If you did not pick up the items you won at the Holiday Magic Dinner & Auction on Dec. 5, please contact Kevin Worley at kevin@nkcbusinesscouncil.com to arrange a date and time to pick up your items. All items must be picked up by Friday, Dec. 20, 2024.

 

Do you offer shipping or delivery? 

Sorry, we do not offer shipping or delivery, all items must be picked up the night of the Holiday Magic Dinner & Auction on Dec. 5 at Harrah’s Casino, or at a time agreed upon with NKC Business Council staff before Dec. 20, 2024.

 

What is your return policy on all auctioned items? 

Items are sold "as is" and cannot be returned unless they are significantly different from the item's description in the NKC Business Council Auction App.

 

Can I see the items before bidding?

Participants of the Holiday Magic Dinner & Auction on Dec. 5 will have the opportunity to see most auction items in person; otherwise, items can be viewed in the NKC Business Council Auction App.

 

Do the discounts on the website apply to the Auction App?

No discounts, unless specified explicitly in the NKC Business Council Auction App, apply to our auctions.

 

Who do I contact for questions on the auction?

Please contact Kevin Worley, assistant director of the North Kansas City Business Council, at kevin@nkcbusinesscouncil.com with questions, or if you would like to donate items for current or future auctions.

 

GENERAL AUCTION INFORMATION

How does the auction work?

North Kansas City Business Council auctions are conducted entirely through the NKC Business Council App, available for free from both the Apple App Store and the Google Play Android Store. Bidders can view all auction items on the app and – depending on whether or not there is an event associated with the auction – some items may be available to view in person. Check particular auction and events information at nkcbusinesscouncil.com. All bids must be made, and winning bids must be processed, through the NKC Business Council App. No bidding, payments, or processing will be done outside the app.

 

How do I download and install the app?

On your mobile device, download the NKC Business Council App from the App Store or Google Play, create an account, and follow the prompts to register for bidding in the upcoming auction event. If you are an Apple user download here. If you are an Android user download here.

 

How do I create an account?

Once you've downloaded the NKC Business Council Auction App, simply create your account by using your email address, Google account, or Apple ID.

 

How do I place a bid?

To bid on an item, you must first register to bid. Follow these steps to complete the registration process:

1. Log into the NKC Business Council Auction App
2. Tap on the auction title to access the list of items
3. In the top right corner of the app, locate and click the green 'register to bid' button
4. Complete the email verification and enter your contact info as well as a valid form of payment
5. Browse through the items and select the ones you wish to bid on
6. You can click the ‘bid’ button from the auction listing or drill into the item details to submit a custom bid amount from the item description, then confirm your bid

 

What is the starting bid and bidding increments?

Bidding increments are as follows:

Bids less than $20 = $1 increments

Bids less than $60 = $2 increments

Bids less than $200 = $5 increments

Bids less than $500 = $10 increments

Bids less than $1000 = $20 increments

Bids less than $2500 = $50 increments

Bids greater than $2500 = $100 increments.

These are minimum increments within each bid range – you are welcome to raise your bid by more than the minimum increment.

 

Do items have a reserve price?

Yes, most items will have a reserve price to ensure that the North Kansas City Business Council meets its goal of raising funds through this auction to support its mission of serving the North Kansas City business community.

 

Why do you ask for my credit card number to bid?

 Adding a payment method is a crucial step in finalizing the registration process. This not only safeguards you as the bidder, but also provides protection to the North Kansas City Business Council against any potentially fraudulent activity.

 

How do I cancel my bid?

Bidding on an item is a binding contract, and it's important to remember that you cannot cancel once the bid has been placed.

 

What is overtime bidding?

Overtime bidding is our way of preventing bid sniping (waiting until the last few seconds of an auction to make a winning bid) to provide a fair bidding experience for all auction participants. It adds an extra five minutes to the auction for any item you've bid on. A 60-second timer begins and resets with each new bid on that item. If the timer runs out, the auction closes for that specific item. Remember, this extension doesn't go beyond five minutes after the real-time auction ends. A banner will appear before overtime begins. App users can click on the banner for an explanation. Active bidders within five minutes of the item closing will be eligible to participate in overtime bidding.

 

WINNING AND PAYMENTS

How do I make payment?

The payment method that you have set as your default payment will be automatically charged at the conclusion of the auction. 

 

How do I know if I've won?

At the close of the auction, you will see a summary in the app of both items won and items lost.

 

Do I have to pay taxes on items I win?

Because the North Kansas City Business Council is a 501 c 6 nonprofit, the proceeds of this auction will not be taxed, and therefore your winning bids will also not be taxed.

 

POLICIES AND SUPPORT

Who do I contact for questions?

• For any assistance with the mobile app or inquiries, feel free to get in touch with the technical support team through the app's support section. Alternatively, you can contact the software provider at 816-583-0423 or drop them an email at gavelsupport@segistics.io.
• For questions about items in the auction or products in general, contact Kevin Worley at the North Kansas City Business Council at kevin@nkcbusinesscouncil.com

 

How are disputes handled?

Disputes will be handled promptly and fairly. If any issues arise, please contact the North Kansas City Business Council at kevin@nkcbusinesscouncil.com. We will work with you to resolve the matter quickly and ensure a satisfactory outcome for all parties involved. Your trust and satisfaction are our top priorities.